Our media contact center and customer service platform is based on internet and VoIP technology. To achieve the traditional voice, SMS, e-mail and online customer service, we practice all-media integration of intelligent robots and multi-channel access to one-stop management (media websites, WeChat, Weibo, and many other mobile applications) by the combination of knowledge base, data analysis and other technologies. In today's virtual world, this can effectively help enterprises to improve customer service quality.