Solutions

Office Moving & Upgrading


Dilemma: Office relocation without an IT specialist on-site

Solution: System integration and IT outsourcing

Our client's office was originally on the first floor, which later on expanded into two. Because the two floors were more than 100 meters apart, we installed a server and a switch, respectively, and connected them with fiber-optic connections to ensure that every employee could use the network stably and uninterruptedly. In addition, the client decided to use our VPN service, so that even if an employee was working outside the office, he/she could still transmit high-quality data securely. We provided our client with comprehensive IT solutions that integrated their current software and infrastructure with new software and hardware.

Custom Office Software


Dilemma: Using separate systems to improve working efficiency

Solution: Personalized software

This client is based in Los Angeles, with a branch in Irvine and Guangzhou, China, respectively. The time difference and distance caused much distress and problems when employees in the three places often needed to follow up cases together. If using different systems, the complicated system would lead to data dispersion, resulting in maintenance pressure and low efficiency. In this regard, we provided a tailored integrated ticket tracking system, that every salesperson could clearly understand the responsibility of the ticket with the right to edit it. Additionally, each employee had different authority, we incorporated permission management for this system to make the management easier.

Outsourced IT Services


Dilemma: Lack of an IT staff to set up and maintain a website

Solution: IT outsourcing

This customer is a small retail company with only a few employees. Although the owner had been wanting to expand their market through an e-commerce website, their lack of an IT staff caused him postponed it several times. After we got the materials we needed, in a very short time, our team built a website that can process online transaction. We also took over the subsequent content updates and troubleshooting. In this way, not only does the customer not need to hire an IT specialist, but the visibility of the business is greatly improved.

China-USA Office Collaboration


Dilemma: One of our clients has office in both USA and China, whose employees have to access and update the same database. In the meantime employees between two countries have to communicate frequently over their office phones.

Solution: VPN, server hosting and IP phone

After understanding the client’s challenges, Eton experts proposed a VPN, server hosting plus Eton IP phone to solve the client’s issues. Eton Network has its own IP addresses and AS number and connects with Tier-1 ISPs of USA and China via BGP directly. By having Eton IDC as their server provider, the client’s office files and database are accessed faster and securely from both USA and China. Those employees in China can access all Internet resource Eton IP phone can allow all employees to use extension number only, such 201, 203, to talk each other without extra cost, regardless if they are in China,UK, USA, or even at home.

USA Customer Service Hotline


Dilemma: A Chinese company sells products to USA customers without a local office and sales support.

Solution: Eton IP phone, call center, web hosting

The client has been selling a variety of products to US customers without local support in the US. The client has a well established 24/7 customer care service center in Shenzhen, China. Eton applied for a US 800 toll free numbers for this client and forwarded all calls to its customer care service center in China. Further more, Eton provided a hosting service for the client website, which allowed US customers to access its web without delay and interruption.

Non-Stop Internet Access Service


Dilemma: A service company heavily relies on phone calls to maintain customers. IP phone doesn't work if the Internet network is down even though there are many benefits to using IP phones.

Solution: Eton IP phone, 4G LTE backup

It is critical for office phone to keep customers always connected as a service firm. Eton provides a 4G LTE backup for this client besides the primary ISP. With this solution, the client will not need to worry to lose customers due to Internet outage.